Last Updated: February 01, 2025
At Tudio, we strive to ensure you love every purchase. However, if you’re unsatisfied or receive a damaged/defective product, we’ll make it right. Please review our policy below:
Timeframe: You may request a refund or exchange within 30 days of receiving your order.
Condition: Items must be unworn, unwashed, and undamaged, with original tags and packaging intact.
Proof Required: For damaged/defective items, you must upload clear photos/videos of the issue via our app or email.
The following cannot be refunded or exchanged:
Final Sale Items: Marked as "final sale" during purchase.
Perishables: Gift cards or promotional codes.
Altered Items: Products with removed tags, stains, or signs of wear.
Step 1: Submit a return request via:
Tudio App: Go to Orders > Select Item > Request Return.
Website: Log into your account and visit Order History.
Email: Contact cs@tudio.in with your order number and reason for return.
Step 2: Await approval. We’ll review your request (including uploaded media) within 48 hours.
Step 3: If approved, you’ll receive:
A prepaid return shipping label (for defective/damaged items).
Instructions for self-shipping (for non-defective returns).
Step 4: Once we receive and inspect the item, we’ll process your refund or exchange.
Original Payment: Refunds are issued to your original payment method (credit card, PayPal, etc.) within 3–5 business days after inspection.
Store Credit: Opt for instant Tudio credit (no expiry) for future purchases.
Exchanges: Request a new size/color (subject to availability).
Return Shipping Costs:
Free: For damaged/defective items (we cover shipping).
Customer Responsibility: For non-defective returns ($5.99 deducted from your refund).
Lost Packages: We’re not liable for returns lost in transit without a tracking number.
Report Immediately: Notify us within 7 days of delivery.
Evidence: Provide photos/videos showing the defect, packaging, and order number.
Resolution: We’ll offer a full refund, replacement, or store credit.
Ensure items are securely packaged to prevent damage during return shipping.
Use the provided prepaid label or retain proof of postage.
For hygiene reasons, underwear, swimwear, and jewelry must include original hygiene seals.
All products are covered by a 1-year craftsmanship warranty against manufacturing defects (e.g., broken zippers, seam splits). Contact us with proof to activate this warranty.
For questions or disputes:
Email: cs@tudio.in (response within 24 hours).
Live Chat: Via the Tudio app or website.
Phone: +91-7777885500 (Mon–Fri, 9 AM–6 PM EST).
We reserve the right to modify this policy. Changes will be posted on our website and app. Continued use of our services implies acceptance.
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